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Frequently asked questions

Your Questions Answered...

Q. I have shopped around a bit, your prices are low...How do you do it?

We are able to offer Full Colour Process printing at a much lower price than our competitors by running your job with many others (Batch printing). By printing batches, we print all standard flyers on a large sheet, with upto 3 others. This significantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The other reason that we are competitive is that we are not a broker, we own the presses and no one adds there little bit to the job before you pay! The end result is that it saves you loads of money!

Q. I like the prices but I require you to design my artwork, how long will it take for my proofs and for the print to be ready?

We are more than happy to produce your artwork for you and have a team of skilled creative designers for just this purpose. If you require any artwork there is a minimum charge (depending on the product) which is available as an option.

We normally take 3-5 days to produce your artwork. Our team of designers work hard to produce creative artwork and so proofs can sometimes take longer than this. If your print is urgent please call Customer Services on 0121 244 6684 before ordering to get a current lead time on artwork.

We do not undertake any artwork without an order for print. We are also unable to undertake prospective artwork (artwork with the assumption that if you like the design you will place the print). If this is something you think you may require its probably best for you to seek a freelance designer or use a design agency, get them to produce your artwork (pay the fees) and then get them to send us your artwork.
Once we have created your artwork and if for any reason your artwork does not proceed to print we will refund the print and delivery element of your order we will not refund any artwork fees.

Q. I like your prices but I would like a different stock (paper) is this possible?
We can print on anything you require, we are happy to quote on this, but for most Stationery, flyers & leaflets we find our standard stock are most suitable and are the least expensive as we print your job with other customers jobs. If you specify a different stock your job will be printed specially for you and will cost more.

Q. Im a after a bespoke job...can you quote?
No Problem! email the specifications of the quote to: sales@hannahprint.co.uk and we will get a back to you normally within a couple of hours or so (during busy periods quotes can take upto 24 hours).

Q. I am looking for a flyer or leaflet but am unsure what size....help?
Choosing the size of your flyer or leaflet depends primarily on what it is intended for. Night club flyers, for example, are normally A6 as this size is easy to distribute and fits easily in pockets and handbags. Whereas business applications tend to use A4 and A5 format as they integrate well with standard brochure sizes. If the budget is critical, why not go for a smaller flyer like A7. If you are unsure just call our Customer Services on 0121 244 6684 and we will help you decide.

Q. I have been told that theres is no VAT on flyers is this correct?
VAT on flyers (and only flyers) are normally zero rated with the following exceptions:
VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free (Or discounted) Admission With This Flyer".
VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design.
VAT is chargeable if the flyer is to be used as a Postcard.
VAT is applicable on the delivery element of the flyers and leaflets order.

A more detailed description of VAT print rules & regulations is available from HM Revenue & Customs.
All Flyer prices are set at zero rated if after ordering the flyer is deemed under the current VAT regulations to incur VAT at standard rate we will notify you before we go to print.

In the event that we are unable to ascertain whether the flyer is zero rated or standard rated, VAT will be charged at standard rate and with your agreement we will seek clarification from HM Customs & Excise if they advise us your job is zero rated we will refund you.

Q. I have been quoted much, much more by a local printer. Are Hannah Prints prices correct?
The prices quoted on the website are correct. You may have been quoted much more by a local litho printer because they may not employ the same "ganging and batching" methods that we have developed...the job is assured to be as good as or probably better than a local printers.

Q. What are the benefits of supplying print ready files?
If you know a designer or have one inhouse you can save money whilst the deadlines are a little later in the week for print ready files, giving us all more time.

Q. Is my information safe?
No information we collect for order processing or from enquiries is shared with any other company or website ever!. Your information is only used to contact you when necessary.

Q. I am unsure what "Print Ready Files" are, please explain?
Most design software can produce PDF, JPG or TIF files which we can print from these are print ready files. If you are still unsure please call Customer Services on 0121 244 6684 and ask for assistance on artwork

The king of cheap leaflet printers in Solihull & Birmingham.

 

Bartlett House 1075 Warwick Road, Acocks Green, Birmingham B27 6QT | T: 0121 244 6684 | F: 0121 244 6685 | E: sales@hannahprint.co.uk